We have a 30 day return policy from date of delivery. All returns will incur a 15% restocking fee. Additionally, you will be responsible for shipping cost plus insurance for the return to our warehouse. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return.
Also we have a 30 day exchange policy from date of delivery. If you would like to exchange a product that is NOT defective for a different product, you will be responsible for shipping cost plus insurance to our warehouse. The customer will be responsible for the shipping of the item both ways. Any differences in price will be charged or credited accordingly. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return.
If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge – Contiguous US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase
Damaged Item Received
If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps.
• It is the customer’s responsibility to inspect merchandise and contact us within 24 hours of delivery if product is defective or damaged. Please e-mail us at Support@CoolWick.com with a description of the damage and photos (and shipping box if it was damaged in shipping to you). Please include your order number and your telephone number along with the best time to reach you.
• If you are not able to send images of the damage please call us at 800-279-2695..