Return Policy

60-Day Hassle-Free Returns

Shop with confidence knowing that every CoolWick purchase is backed by our customer-friendly return policy. We make returns simple, fast, and completely free.

✅ 100% SATISFACTION GUARANTEE

Love your CoolWick jersey or return it free – no questions asked!

Why Our Return Policy is Different

📅 60 Full Days

Take your time to try your jersey in multiple bowling sessions

🚚 Free Return Shipping

We provide prepaid return labels – no cost to you

💳 No Restocking Fees

Get your full refund without any hidden charges

⚡ Fast Processing

Quick refunds processed within 2-3 business days

Simple 3-Step Return Process

Returning your CoolWick jersey is as easy as 1-2-3!

1️⃣ Start Your Return

Click the button below or contact our customer service team with your order number

START RETURN PROCESS

2️⃣ Pack & Ship

Package your jersey in original condition and use our prepaid return label

3️⃣ Get Your Refund

Receive your full refund within 2-3 business days of our receipt

📝 What Can Be Returned

Standard CoolWick Jerseys & Apparel:

  • ✅ New, unused condition – tags attached
  • ✅ Original packaging – protective box or bag
  • ✅ Within 60 days – from delivery date
  • ✅ No wear or washing – must be in original state

Custom Jerseys:

  • ✅ Production errors – wrong design, colors, or size
  • ✅ Quality defects – printing issues or fabric problems
  • ✅ Our mistake – any error on our part

❌ Return Restrictions

Custom Jersey Limitations:

  • ❌ Change of mind – custom designs as ordered
  • ❌ Wrong size ordered – check size chart carefully
  • ❌ Customer design errors – misspellings you approved
  • ❌ Color variations – slight monitor differences normal

Condition Requirements:

  • ❌ Worn or washed items – must be unused
  • ❌ Damaged packaging – original protection required
  • ❌ Missing items – all original components needed

Defects & Shipping Damage

We stand behind the quality of every CoolWick jersey and will make any issues right.

🔧 Product Defects

If your jersey has a quality issue:

  • Free replacement or full refund
  • Free return shipping – we cover all costs
  • Priority processing – defects handled first
  • Warranty protection – covered under our guarantee

Common defects we cover:

  • Printing errors or color bleeding
  • Fabric defects or stitching issues
  • Moisture-wicking technology failures
  • Premature wear from normal use

📦 Shipping Damage

Received a damaged package?

  • Contact us within 24 hours of delivery
  • Email photos to orders@coolwick.com
  • Include order number and phone number
  • Keep damaged packaging for insurance claims

We need these details:

  • Photos of damaged item and packaging
  • Description of the damage
  • Your order number
  • Best time to contact you

Can’t send photos?
Call us at 800-279-2695

Custom Jersey Return Policy

Custom jerseys require special consideration since they’re made specifically for you.

✅ We Accept Returns For:

  • Our production errors – wrong colors, graphics, or text
  • Size mistakes – if we made the wrong size
  • Quality defects – printing or fabric issues
  • Design approval errors – different from approved proof
  • Shipping damage – package arrived damaged
  • Missing customizations – forgot names, numbers, etc.

❌ Non-Returnable Custom Orders:

  • Change of mind – after approving the design
  • Customer errors – misspellings you approved
  • Size selection – ordered wrong size from chart
  • Color expectations – minor monitor variations
  • Design changes – wanting different graphics
  • Team changes – roster or name modifications

Tip: Carefully review your design proof and size selection before approving your custom order!

Refund Processing

💳 Payment Method

Refunds processed to original payment method within 2-3 business days

⏰ Processing Time

Refunds begin processing the same day we receive your returned item

🏦 Bank Timeline

Your bank may take 3-5 additional days to show the credit in your account

Return Policy Questions

For standard jerseys, items must be unused and in original condition with tags attached. However, if you discover a quality issue with our 40% cooler technology or fabric after wearing, that would be covered under our defect policy.

If we made an error in production (wrong size from your order), we’ll exchange it free. If you ordered the wrong size based on our size chart, custom jerseys typically cannot be returned. We recommend double-checking measurements before ordering.

You have 60 full days from the delivery date to initiate a return. This gives you plenty of time to try your jersey during multiple bowling sessions to ensure you’re completely satisfied.

No! We provide free prepaid return labels for all eligible returns. There are no return shipping costs or restocking fees – you get your full purchase price back.

Yes! You can exchange for any size or style. Simply return your original item and place a new order for what you want. We’ll process your return and you can order the replacement immediately.

No problem! Contact our customer service team with the email address used for your order or the name and shipping address. We can look up your order in our system and help process your return.

Absolutely! Gift recipients can return items following the same 60-day policy. The refund will be processed to the original purchaser’s payment method, or we can issue store credit for the recipient.

All return packages are tracked and insured. If your return package gets lost, we’ll work with the shipping carrier to locate it or file a claim. You won’t be responsible for lost return packages.

📞 Need Help with Your Return?

Our customer service team is here to make your return experience smooth and hassle-free.

START YOUR RETURN

Email: orders@coolwick.com | Phone: 800-279-2695

CONTACT CUSTOMER SERVICE