Customer Support
Have questions about custom bowling apparel, need help with your jersey design, questions about our 40% cooler technology, or assistance with your order? Our family-owned bowling experts located here in the USA are ready to help you create the perfect custom jersey.
Standard production time is 22-28 business days at no extra charge. We also offer rush options: 15-21 day semi-rush (+$15), 7-14 day rush (+$25), and 2-4 business day rush (+$50). All orders include free shipping with no minimum purchase required.
We offer a 60-day return policy on unused items. For custom jerseys, we require design approval before production begins. If there’s an error on our part, we’ll remake your jersey at no charge. For complete details, visit our return policy page.
Our exclusive moisture-wicking fabric technology pulls sweat away from your skin and allows for faster evaporation, keeping you significantly cooler than traditional bowling shirts. The lightweight, breathable fabric is perfect for tournament play and league nights.
Absolutely! Our jersey designer tool provides real-time previews of your custom design. You can see exactly how your jersey will look with your chosen colors, logos, text, and layout before placing your order.
Yes! Bulk orders of 4+ jerseys get a free upgraded collar style (up to $20 value each). Save 30% on add-ons for 4-9 jerseys, 35% for 10-20 jerseys, and 40% for 20+ jerseys. Download our bulk order spreadsheet to get started.
We offer sizes Small through 8XL for men, XS through 4XL for women, and S through XL for youth. Each size has specific width and length measurements. Additional charges apply for 2XL and above. Check our detailed size chart for exact measurements to ensure the perfect fit.
Yes! You can upload your team logo, bowling ball company logos, or personal designs. We accept high-resolution PNG, JPG, and vector files. Our design team will review uploaded artwork to ensure optimal print quality on your jersey.
We offer five collar styles: Crew Neck (standard), V-Neck (+$5), V-Collar (+$10), Sash Zip (+$20), and Sash Polo (+$20). Sleeve options include Short Sleeve (standard), Sleeveless, and Long Sleeve (+$12). All styles feature our 40% cooler moisture-wicking fabric technology.
CoolWick jerseys are machine washable in cold water. We recommend washing inside out and air drying or using low heat to maintain the fabric’s moisture-wicking properties and print quality. Avoid fabric softeners which can reduce wicking performance.
Currently, we ship within the United States and to select international locations. International customers are responsible for any customs duties or taxes. Shipping times may vary for international orders. Contact us for specific international shipping information.
Design changes can typically be made within 24 hours of placing your order, before production begins. Once production starts, changes may not be possible or may require additional fees. We’ll send a design proof for approval before beginning production on custom orders.
If your jersey doesn’t fit as expected, contact us within 60 days of receipt. We can help determine if an exchange is appropriate. For custom jerseys, we recommend carefully reviewing our size chart before ordering, as custom items have specific return conditions.
Contact our Customer Excellence Team by filling out the form below. Our office hours are Mon-Fri, 8:30am – 5:30pm (EST). Expect a response within 24-48 hours (often sooner) Mon-Fri. If you email on the weekend or a holiday we’ll respond to you the following business day.
*Email design files to Orders@Coolwick.com with your order number.*
Our exclusive moisture-wicking fabric keeps you significantly cooler than traditional bowling shirts.
Every jersey is crafted with care in the United States, ensuring premium quality and faster delivery.
Design exactly what you want with our advanced customization tools – colors, graphics, text, and more.
Every order ships free with no minimum purchase. Fast 22-28 day standard production on custom jerseys with rush options available.
